FAQ

Where does FreedomScalp ship?

FreedomScalp currently ships to selected countries, including Australia, Austria, Belgium, Canada, Finland, France, Germany, Ireland, Italy, the Netherlands, New Zealand, Poland, Portugal, Singapore, Spain, Sweden, Thailand, the United Kingdom, and the United States.

If your country is not available at checkout, unfortunately we are unable to ship to your location at this time.

We're working to expand to more destinations in the future.

How much does shipping cost?

We offer free standard shipping to all destinations we currently serve. No minimum order value is required unless otherwise stated at checkout.

How long will my order take to arrive?

Delivery times vary depending on your location, the product ordered, and the shipping method available.

Please remember that processing time and delivery time are separate. Once your order has been processed and shipped, you will receive tracking information where available.

Delivery estimates are not guaranteed, and occasional delays may occur due to customs, carriers, holidays, weather, or other circumstances outside our reasonable control.

How can I track my order?

Once your order has been shipped, you will receive tracking information where available.

It may take some time after dispatch for your tracking information to update as the carrier receives and scans your package.

If your tracking hasn't updated for an extended period, contact us at freedomscalp1@gmail.com with your order number and we'll help investigate.

Can I cancel or change my order?

If you need to cancel or change an order, please do so as soon as possible.

Eligible unfulfilled orders may be cancelled through your account within the available cancellation window. You can also contact us at freedomscalp1@gmail.com.

Once an order has entered processing or has been shipped, we cannot guarantee that it can be cancelled or changed.

Can I change my shipping address after ordering?

If you've entered an incorrect shipping address, contact us at freedomscalp1@gmail.com as soon as possible.

We'll try to update your details before the order is processed, but we cannot guarantee that an address can be changed once processing or shipping has begun.

What is your return policy?

Eligible return requests can be made within 30 days of delivery.

For change-of-mind returns, products generally need to be unused, in their original condition, and in their original packaging where applicable.

Please contact us before returning anything. Do not send a product back until you have received return instructions from FreedomScalp.

For complete information, please see our Returns & Refunds Policy.

Who pays for return shipping?

For eligible change-of-mind returns, customers are generally responsible for arranging and paying for return shipping.

Different remedies may apply if your product is damaged, defective, incorrect, or otherwise covered by applicable consumer protection laws.

What if my product arrives damaged, defective, or incorrect?

Please contact us as soon as possible at freedomscalp1@gmail.com.

Include your order number, a description of the issue, and clear photos or videos showing the problem.

We'll assess the issue and, where applicable, arrange an appropriate solution, which may include a replacement or refund.

What if my package hasn't arrived?

First, check the tracking information provided with your order.

If your order has passed its expected delivery timeframe or you believe something has gone wrong, contact us at freedomscalp1@gmail.com with your order number and we'll help investigate.

If tracking shows the package as delivered but you cannot find it, please also check with household members, neighbours, the carrier, or your local post office where appropriate.

Will I have to pay customs duties or import taxes?

Depending on your country, international orders may be subject to customs duties, import taxes, or other charges.

Where these charges are not included at checkout, they may be the responsibility of the recipient, subject to applicable law.

Can my order arrive in multiple packages?

Yes. In some circumstances, products from the same order may be shipped separately.

If this happens, your packages may arrive at different times and may have separate tracking information. You won't be charged additional standard shipping fees simply because your order is sent in multiple packages.

How do I contact FreedomScalp?

We're happy to help with questions about your order, products, shipping, returns, or refunds.

Email: freedomscalp1@gmail.com

FreedomScalp